Privacy Policy

At Cakefully Delish, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information including (but not limited to):

• Full name

• Contact details (phone number, email address, delivery address)

• Order details and event information

• Payment information (where applicable)

• Feedback or reviews voluntarily provided

2. How We Collect Your Information

We collect information directly from you when:

• You place an order or make an enquiry

• You contact us via phone, email, social media, or our website

• You subscribe to our updates or promotional material

• You provide feedback, reviews, or testimonials

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your cake orders

• Respond to enquiries and provide customer support

• Coordinate delivery and pickup arrangements

• Send updates, promotional offers, or important service notices (with your consent)

• Improve our services and customer experience

We do not sell or rent your personal information to third parties.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, or disclosure. Your data is stored securely, whether in physical records or digital systems.

5. Access & Correction

You may request access to your personal information or ask us to correct it if it’s inaccurate, out of date, or incomplete. Please contact us using the details below.

6. Use of Photos and Content

Unless otherwise requested in writing, Cakefully Delish may use photos of your cake orders for promotional purposes (e.g. social media, website, or marketing materials). We will never share your personal details alongside these images unless approved by you.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on request or published via our website or social pages.

8. Contact Us

If you have questions or concerns about how we handle your personal information, please contact us at:
📧 hello@cakefullydelish.com
📍 Epping, NSW, Australia